FAQ´s

1. How do I load my cards into the card case of the CLICK & SLIDE?

You load the card case by pushing up to a maximum of 5 plastic cards (Note: max. of four embossed and one flat card) all together on block – not separately, into the aluminium card case until the cards click into place. You can hear a click sound the moment it clicks into place. Do not push cards down with too much force or against resistance. A minimum of three cards together on block is required to load your Click & Slide wallet. The card case of the CLICK & SLIDE is not made for cards out of metal.

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2. How many cards do I need in order to ensure a proper functionality of the CLICK & SLIDE card case?

The card case of the CLICK & SLIDE works best and most effectively with 4 to 5 cards (Note: max. of four embossed and one flat card). If you use 5 cards only with embossment and not mixed, they might get stuck in the aluminum case and will not come out. Please look at point 5 for a guide on how to solve this, should your cards get stuck.
The CLICK & SLIDE aluminium card case is not created for less than 3 cards inside the case. Single cards could fall or jump out due to the spring function and deviations in card dimensions. Therefore do not put in one card after another, as it is not designed to work with only 1 or 2 cards. The card case of the CLICK & SLIDE is not made for cards out of metal.

3. How can I prevent my cards from falling out of the card case of the CLICK & SLIDE?

After your cards are clicked into place, push the “One Touch” button upwards for locking of your cards.
If you turn your case down with the opening, the cards should not fall out.
Please note that shaking the case overhead is not part of a "normal" usage.

Please be aware of the fact that the cards used in the CLICK & SLIDE are supposed to meet the ISO/IEC 7810 Standard ID-1. The ISO/IEC 7810 implies an international norm which defines the size of identity documents. Thus, our aluminium case is based on a design which meets these international norm and standards. The card case of the CLICK & SLIDE is not made for cards out of metal.

Furthermore, in case individual cards still fall out and can’t be kept in the aluminum case when you turn your case down with the opening, your cards don’t meet more than likely the ISO/IEC 7810 Standard ID-1 norms anymore due to long time of usage and deterioration of your cards. We recommend the exchange of the deteriorated cards with new ones in order to ensure the cards meet the norms required by the usage of the aluminium case.

For further details regarding the ISO/IEC 7810 Standard ID-1 please check section 7.

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4. How do I release my cards from the card case of the CLICK & SLIDE?

Push the “One Touch” button downwards with the tip of your right hand thumb in order to release your cards from the aluminium card case. Your cards will slide out in a staggered and convenient way so you can easily take out the card of your choice.

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5. What should I do in case my cards get stuck and I can’t release them from the aluminium card case?

5.1
At first, push the “One Touch” button downwards as if you would want to release the cards from the card case and hold it while you tap an edge of the card case against a flat and hard surface such as a table. After a few seconds of tapping against the surface, the cards will slide out a bit and you can take them out of the card case.

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5.2
Alternatively, you can use sticky tape to release the cards from the card case. Use your fingers to create an opening between two of the cards and insert a piece of tape in the gap. Press the cards back together and now you should be able to pull one of the cards out using the tape sticking to it. You should now be able to release the remaining cards by using the “One Touch” button on the side of the wallet.

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6. Proper insertion of the cards in the CLICK & SLIDE Card Case

Insert the cards (Note: min. of 3 cards, max. of 5 cards; max. four embossed cards) straight into the top opening of the CLICK & SLIDE Card Case and slide them straight down until the cards click into place. After the cards lock, press the "One Touch" button to ensure that your cards are secured. It is important that the cards are undamaged (no detached foil, not broken or bent cards).

7. Suitable cards for the CLICK & SLIDE Card Case

Please be aware of the fact that the cards used in the CLICK & SLIDE are supposed to meet the ISO/IEC 7810 Standard ID-1. The cards need to be made out of plastic. The ISO/IEC 7810 implies an international norm which defines the size of identity documents. Thus, our aluminium case is based on a design which meets these international norm and standards. The card case of the CLICK & SLIDE is not made for cards out of metal.

- The ID-1 format is 85.60 mm × 53.98 mm
- The thickness of the ID-1 format is defined as 0.76 mm ± 0.08 mm
- Application areas are z. Bank cards, credit cards, debit cards, driving licenses and the electronic identity card introduced on 1 of November in 2010 in Germany
- Rounded corners with a radius of 3.18 mm. (ISO / IEC 7813 defined)

Furthermore, in case individual cards still fall out and can’t be kept in the aluminum case when you turn your case down with the opening, your cards don’t meet more than likely the ISO/IEC 7810 Standard ID-1 norms anymore due to long time of usage and deterioration of your cards. We recommend the exchange of the deteriorated cards with new ones in order to ensure the cards meet the norms required by the usage of the aluminium case.

8. How do I fill the CLICK & SLIDE wallet inside the leather envelope with cards?

To ensure an optimum of functionality inside the leather cover, a maximum of three cards should be inserted in the two card slots of the leather cover. You can put metal cards into the leather envelope.

9. Why do my cards slide out only a few millimeters after pushing down the “One Touch” button?

In the first applications of a new case, it may happen that the resistance of the rubber stopper is too large, which is why the cards come out only a few millimeters.

To make sure the stopper adapts as quickly as possible, let the cards go out and pull the cards up a little further. Then press the cards about three times to the right against the stopper, as shown in the video. The plug gets used to the set of cards in everyday and regular use.

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10. What can I do when the glue comes off?

The leather envelope of the wallet is glued to the aluminum housing, for which a special adhesive is used (see photos attached). This allows certain flexibility when your CLICK & SLIDE is completely filled. Your wallet has therefore no defect and is completely fine with this bonding. In normal use, this will not cause a problem.



11. Where can I insert my “TAP & GO” cards?

To ensure the readability of your “TAP & GO” cards they have to be inserted into the center slot of the leather cover (as can be seen in the picture). When your card is inserted into the outer slots of the envelope, readability cannot be ensured as they are stored too close to the aluminum case, which prohibits readability of the cards through its RFID protection. The front of the wallet (where the button is located) has to be aligned with the scanner in order to use the “TAP & GO” function.


1. How do I open the TRU VIRTU® CREDIT CARD CASE FAN?

Press the button of the TRU VIRTU® CREDIT CARD CASE FAN and lift the top part up. The CREDIT CARD CASE is now open. Attention: The CREDIT CARD CASE FAN does not fold automatically after pressing the button, it is necessary that you open the top part.

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2. How should I proceed if the closer is jammed?

If the closer of your TRU VIRTU® CREDIT CARD CASE FAN is jammed when opening, open the case and bend both sides slightly outwards. The CREDIT CARD CASE FAN should now open and close well again.

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