TRU VIRTU® offers a two year guarantee from the date of purchase regarding damage that can be traced back to errors in material or production. The guarantee period starts with the purchase date.
Scratches and abrasion on the aluminium surface are signs of normal use which give the product it’s typical character and are not part of the guarantee. Damage like dents, deformation and breakage caused by improper use like overfill or fall down are excluded from guarantee.
To claim the guarantee please inform your TRU VIRTU® dealer, where you have bought the product from. Your dealer will inform you, if you have to send or hand over the product and the original proof of purchase.
TRU VIRTU® will decide whether the defect is covered by the guarantee. If this is the case, TRU VIRTU® will repair or replace the product at its own costs and pay the return consignment costs. The sending costs are to be paid by the purchaser. The product also may be replaced by a successor product. The guarantee is limited by the value of the product.
This guarantee grants you exclusively 2-year guarantee as described above. In addition, you may also have other statutory rights, particularly country specific rights (e.g. against the seller), which may differ in the way of regulation liability for defects and compensation claims.