Right of withdrawal
(1) When concluding a distance selling transaction, consumers generally have a statutory right of revocation, about which the supplier provides information below in accordance with the statutory model (see paragraph 2). In paragraph (3) there is a sample revocation form.
(2) Right of revocation
Right of withdrawal
You have the right to revoke this contract within fourteen days without giving reasons. The revocation period is fourteen days from the day on which you or a third party designated by you, other than the carrier, have taken possession of the goods. In order to exercise your right of revocation, you must inform us (Dolphin Innovations GmbH, Rothenbaumchaussee 5, 20148 Hamburg, Germany, phone: +49 (0) 40 412 63 98 30, fax: +49 (0) 40 / 412 63 98 40, e-mail: firstname.lastname@example.org) by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to revoke this contract. You may use the attached sample revocation form for this purpose, but this is not mandatory. In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.
The right of revocation does not apply to the following contracts:
contracts for the supply of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
Consequences of the revocation
If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges arising from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to make any refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this agreement. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods. If the goods cannot be returned normally by post due to their nature, the cost of returning the goods is estimated to be a maximum of approximately 150 EUR. You will only be liable for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for checking their nature, properties and functioning.
(3) Model withdrawal form
(If you want to cancel the contract, please fill out this form and send it back).
To: Dolphin Innovations GmbH
Fax: +49 (0) 40 / 412 63 98 40
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
Ordered on (*)/received on (*)
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only in case of communication on paper)
( * ) Delete as applicable.
- End of the cancellation policy -