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Condiciones de envío y de pago

Payment and default

In our online shop the following payment methods are available: 

If you decide to pay with giropay in the online shop, you will be guided safely from the online shop to the online banking of your bank or savings bank after entering your bank code. Here you log in as usual with your access data. After a successful login, you will automatically be shown a prefilled bank transfer, which already contains all the details of the purchase. All you need to do to make the transfer is enter a TAN. More and more banks and savings banks are offering you TAN-less payment, so that TAN entry is no longer necessary for amounts of up to EUR 30. The merchant receives a payment guarantee from your bank or savings bank immediately after successful transfer and can send the goods to you immediately.

Immediate Online Bank Transfer
No storage of customer data. No worries: With “Sofort Online Überweisung” you simply complete your order with your online banking data. Immediately afterwards you will receive a transaction confirmation and your order can be processed directly.

Credit Card (Visa, Mastercard, Maestro)
By placing your order, you are simultaneously transmitting your credit card information. After legitimizing you as the rightful credit card owner we request your credit card company to initiate the payment transaction immediately after the order has been placed. The payment transaction will be automatically conducted by your credit card company and your card will be charged.

During the order process you are forwarded to the website of the online provider PayPal. To pay the invoice amount via PayPal, you have to be already registered or otherwise newly register, legitimize with your login data and confirm the payment instruction. After the order is placed in the online shop, we ask PayPal to initiate the payment transaction. The payment transaction will be automatically executed immediately afterwards. Further information is received during the order process.(If the order is payed via PayPal: a cancellation causes costs of 5,2 % of the invoice value. That makes up exemplarily 5,20 € at an order value of 100 €. The cost for cancellation bears the customer.)

Payment can be made by credit card, PayPal and/ or immediate online bank transfer. If credit card or PayPal is the chosen payment method, the amount will be charged once the order is placed. If, for whatever reason, it is not possible to charge the amount due, the order and the sales process will be automatically cancelled.

The currently accepted payment methods are: Visa and master card.

Please keep in mind that your credit card company might implement an additional authentication process for your payment, such as Verified by Visa or Master Card Secure Code.

We recommend that you use correct invoice data that exactly match your credit card statement.

To avoid fraudulent actions on the internet, the payment of the at www.truvirtu.com ordered products is being processed by secure servers of the respective bank on the internet. This bank is responsible for the storage of the data in relation to every order as well as the bank information and its automatic processing in a secure area.

All bank information as well as the number and the due date of the credit card etc. will be directly processed by the respective bank, which guarantees for the safety of the safety of the online transaction.

Dolphin Innovations GmbH has no access to the credit card data and is therefore not able store the information or process it in any other way.

Dolphin Innovations GmbH reserves the right to exclude other payment methods.

The payment by sending cash or checks is not possible. We exclude liability for any losses.

In case of successful returns, the invoice amount can be accordingly reduced.

Payment defaults
If the customer should be late with a payment, interest shall accrue on the outstanding amount at the rate of 5% above the prime rate of the European Central Bank and a reasonable reminder charge shall be assessed for each reminder.

Furthermore, in case of charge back, chargeable to the customer, an appropriate processing fee shall be assessed.


Retention of title

Products shall remain Dolphin Innovations GmbH`s property until the payment of all claims.



In case of technical or logistic problems during the delivery steps, we will calculate the costumer´s part of delivery costs once only.

The delivery takes place, after entrance of the amount to be paid of the order (inclusive dispatch, if these result) on our account.

Depending on the destination country and weight (quantity), shipping occur in the following ways:

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